Talk to a Human
We’re a small Canadian crew, not a call centre. When you write to us, a real person reads it.
Send Us a Message
Didn’t find it? Fill this out and tell us what’s up. The more detail you give, the faster we fix it.
Find a Fast Answer
Most questions already have an answer in the Help Centre. Check there first and you’ll likely sort it out before we’d even finish our coffee.
Popular topics:
- Setting up your profile and avatar
- Joining and creating Spaces
- Decibels, tiers, and earning patches
- Privacy, blocking, and notification settings
- Account login and password resets
Press and Partnerships
Writing about the scene, running an event, or building something that fits our community? Choose “Partnerships and press” in the form and pitch us. Bands, shops, alternative marketplaces, and bike meets all welcome.
What Happens Next
- We reply within 2 business days, Monday to Friday, Eastern Time.
- Bug reports go straight into our build queue. We ship updates every two weeks, so your report might show up as a fix sooner than you think.
- Feature ideas get read, logged, and argued about. The community shapes what we build next.
Report Something Serious
- See harassment, hate, threats, or content that breaks the Community Guidelines? Use the Report button on the post or profile. It flags our moderators directly and moves faster than the contact form.
- If someone’s in immediate danger, call 911.